Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Most products are in-stock at either our warehouse, or if not in ours, will be shipped directly from the manufacturer to you. Once an order is received it usually takes 1 business day for the product to ship from our warehouse or up to 3 business days if shipping directly from the manufacturer. Travel time varies depending on your location. We use FedEx Ground for delivery unless other arrangements have been made prior to purchase. Complete delivery time can be between 1 to 2 weeks based on your location and whether the fan leaves our warehouse or comes direct from the manufacturer. If faster delivery time is needed you can call us with your order and we can arrange for expedited shipping.
- Rates on shipping vary depending on what is being shipped and where you are located. However, most orders above $289 ship free within the continental United States. Free shipping only applies to ground shipping. If you are one of our overseas customers please contact us for a custom rate quote before ordering.
- Privacy & Security
- At Palm Fan Store we do not share you information with anyone. We hate spam emails as such as well so we respect your privacy. All payment methods are secure so you can feel safe shopping on our website.
- Returns & Replacements
- In the event a product is returned for a refund you must first contact us for prior written approval. All returns must be in original packaging in non-used condition and must be returned within 14 days from date of receipt of product. A full refund will be given when we receive the product back in new condition, less any shipping and handling charges. If the product has been installed it will be subject to a 20% minimum restocking fee upon return. We cannot sell an installed ceiling fan or light as new and most customers will not purchase an opened and installed item without us offering them a large discount on the item, this is the reason for the restocking fee.
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We will not refund a special order items. Please ask upon ordering if you have any concerns whether the fan is a special order or comes from our regular stock. We do not post on the web pages whether the fan comes from our normal stock or ships to you directly from the manufacturer, because either way you'll have the fan in about the same amount of time. So again, please ask before ordering if you have any concerns that an item may not work for you before ordering to avoid any problems with a return. Although we do not refund special order items, we will give an exchange for a special order item if dissatisfied for any reason and you'll have a store credit if the item you exchange for is less than your original purchase.
In the unlikely event that a product is defective, we'll exchange the defective item for the same product and we will pay for shipping of the new product as well as return of the defective item. We can not be held responsible for any installation cost because the manufacturers will not cover that as part of the warranty.
We will gladly exchange any item you receive if there is a change of mind in finish, or even the entire fan, as long as the item hasn't been installed . Exchanges of this nature can be made for up to one year from date of purchase providing the item is still new and in the box. However, the customer will be responsible for shipping of the new item or items being sent out, as well as the for item being sent back to us for exchange.
Send any request for a return and the reason for return to: service@palmfanstore.com
All returns, after receiving a return authorization, must be shipped to:
Dan's Fans & Lighting3119 Battleground AvenueGreensboro, NC 27408We suggest purchasing shipping insurance on any returned item for in the case a returned item is lost or damaged in shipping.
- Ordering
- You can simply place your order online by using our secure online shopping cart and pay using your credit card or through PayPal or Google Checkout. Or you can simply call us toll-free at 1-888-446-9331 and place your order by phone.
- Payments Accepted
- We accept Visa, Master Card, Discover, and American Express. You can also pay by using your PayPal or Google Checkout account.
- Viewing Orders
- By creating an account with our store, you will be able to view and track your orders in your account and more.
- Updating Account Information
- If you created an account when you placed your order, you will be able to update your account easily at any time by simply logging in with your email address and password you used when creating your account. From there you can store multiple shipping addresses and change or add payment methods and more.
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