RETURN POLICY

In the event a product is returned for a refund you must first contact us for prior written approval.  All returns must be in original packaging in non-used condition and must be returned within 14 days from date of receipt of product.  A full refund will be given when we receive the product back in new condition less any shipping and handling charges.  If the product has been installed it will be subject to a 20% minimum restocking fee upon return.  We cannot sell an installed ceiling fan or light as new and most customers will not purchase an open and installed item without us offering them a large discount on the item, this is the reason for the restocking fee.  Also, the same 20% restocking fee will be accessed to any fan that was special ordered as a drop shipment that is not part of our normal inventory.  Please ask upon ordering if you have any concerns whether the fan is a special order or comes from our regular stock.  We will however give an even exchange for a special order item if dissatisfied for any reason.

Once a fan or light has been installed and in the unlikely event that a product is defective, we'll exchange the defective item for the same product and we will pay for shipping of the new product as well as return of the defective item.  We can not be held responsible for any installation cost because the manufacturers will not cover that as part of the warranty.

We will gladly exchange any item you receive if there is a change of mind in finish or even the entire fan.  However the customer will be responsible for shipping of the new item or items being sent out, as well as the for item being sent back to us for exchange.

Send any request for a return and the reason for return to: service@palmfanstore.com

All returns after receiving a return authorization must be shipped to:

We suggest purchasing shipping insurance on any returned item for in the case a returned item is lost or damaged in shipping.

[ Home ] [ Traditional Fans ] [ Tropical Fans ] [ Outdoor Fans ] [ Rustic Fans ] [ Contemporary Fans ] [ Victorian Fans ] [ Kids & Teens Fans ] [ Ceiling Fan Lights ] [ Monthly Specials ] [ About Us ]

[ Links ]  [ Return Policy ]