Return Policy

In the event a product is returned for a refund you must first contact us for prior written approval.  All returns must be in original packaging in non-used condition and must be returned within 14 days from date of receipt of product.  A full refund will be given when we receive the product back in new condition less any shipping and handling charges.  If the product has been installed it will be subject to a 20% minimum restocking fee upon return.  We cannot sell an installed ceiling fan or light as new and most customers will not purchase an open and installed item without us offering them a large discount on the item, this is the reason for the restocking fee.  

We will not refund a special order items.  Please ask upon ordering if you have any concerns whether the fan is a special order or comes from our regular stock.  We do not post on the web pages whether the fan comes from our normal stock or ships to you directly from the manufacturer, because either way you'll have the fan in about the same amount of time.  So again, please ask before ordering if you have any concerns that an item may not work for you before ordering to avoid any problems with a return.  Although we do not refund special order items, we will give an exchange for a special order item if dissatisfied for any reason and you'll have a store credit if the item you exchange for is less than your original purchase.

Once a fan or light has been installed and in the unlikely event that a product is defective, we'll exchange the defective item for the same product and we will pay for shipping of the new product as well as return of the defective item.  We can not be held responsible for any installation cost because the manufacturers will not cover that as part of the warranty.

We will gladly exchange any item you receive if there is a change of mind in finish or even the entire fan.  However the customer will be responsible for shipping of the new item or items being sent out, as well as the for item being sent back to us for exchange.

Send any request for a return and the reason for return to: service@palmfanstore.com

All returns after receiving a return authorization must be shipped to:

Dan's Fans & Lighting

3119 Battleground Avenue

Greensboro, NC  27408

We suggest purchasing shipping insurance on any returned item for in the case a returned item is lost or damaged in shipping.